CITBU Privacy Policy

Effective Date: [2014 2025]

CITBU (hereinafter referred to as "we," "us," or "the company") values the privacy and protection of personal data of users on the website www.citbu.com. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By visiting and using our website, you agree to the terms set forth in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in various ways. These data are used to improve your experience on our website and to enhance our services.

a. Personal Information

Personal information refers to any data that can directly identify you. This information is collected when you interact with our website or provide it to us for certain services. Personal information may include:

Full Name
Email Address
Phone Number
Physical Address
Payment Information (credit card, bank details, etc.)
Account Information (username, password, etc.)

b. Non-Personal Information

Non-personal information refers to data that cannot be used to identify you directly. This information is collected automatically when you use our website and is used to improve the performance and experience on our site. Non-personal information may include:

IP Address
Browser Type and Version
Device Type and Model
Referring/Exit Pages and URLs
Visit Date and Time
Cookies and Tracking Data (See Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services: To process transactions, provide customer support, and offer services.
To personalize your experience: To customize the content and services on our website according to your preferences.
To communicate with you: To send transactional emails (order confirmations, service updates, etc.) and marketing content (promotions, newsletters, etc.).
To analyze website performance: To monitor and improve the performance and functionality of our website.
To comply with legal obligations: To fulfill legal requirements, protect our rights, and ensure security.

3. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance the user experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device when you visit our website. These cookies are used for the following purposes:

Remembering your preferences
Improving website performance
Analyzing site traffic and user behavior

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

With service providers: We may share your information with trusted third-party service providers who assist us in managing our website, processing payments, conducting data analysis, or sending marketing communications.
For legal compliance: We may disclose your personal information if required by law, court orders, or regulatory authorities.
In the event of business transfers: If CITBU undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction. These measures include industry-standard encryption and secure storage methods. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. International Data Transfers

If you access our website from different countries, your data may be transferred to and processed in a country other than where you reside. We ensure that data processing complies with applicable laws.

a. European Union (EU) and European Economic Area (EEA)

For users in the EU or EEA, the General Data Protection Regulation (GDPR) applies. The GDPR governs how we process your personal data and grants you the following rights:

Right to access: You can request access to your personal data.
Right to rectification: You can request correction of any inaccurate or incomplete personal data.
Right to erasure: You can request the deletion of your personal data (subject to certain conditions).
Right to data portability: You can request that your personal data be transferred to another service provider.

b. United States (US)

For users in the United States, California Consumer Privacy Act (CCPA) applies. This law provides California residents with additional rights over their personal data, including:

Right to access: You can request access to your personal data.
Right to deletion: You can request the deletion of your personal data.
Right to opt-out of data sales: You can opt out of the sale of your personal information to third parties.

c. Brazil (LGPD)

For users in Brazil, the General Data Protection Law (LGPD) applies. This law provides Brazilian users with certain rights over their personal data, including:

Right to access and rectification
Right to erasure
Right to object to processing

d. Canada (PIPEDA)

For users in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies. PIPEDA regulates how we collect, use, and protect your personal data.

e. Other Countries

For users in other countries, we comply with local data protection laws, which may vary from region to region.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from children under 13, we will delete that information immediately.

8. Your Rights and Choices

Depending on your location, you may have several rights regarding your personal data. These rights may include:

Right to access: You have the right to access your personal data.
Right to rectification and deletion: You can correct or delete inaccurate or incomplete information.
Right to object to processing: You can object to the processing of your personal data.
Right to opt-out of marketing communications: You can unsubscribe from marketing emails.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will become effective upon publication. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the following methods:

Email: [info@citbu.com]
Phone: [+90 (312) 280 2 999]
Mailing Address: [Melih Gökçek Caddesi 1518 Sk. No:96 Yenimahalle/Ankara TURKEY]

This Privacy Policy provides clear and detailed information regarding the collection, use, and protection of personal data for CITBU and ensures compliance with international data protection laws. It is designed to inform users and provide transparency while adhering to relevant regulations.

Privacy Policy